Terms of Service

TERMS AND CONDITIONS (Lumina Crystals)

CONTENTS

  • Article 1 – Definitions
  • Article 2 – The Entrepreneur’s Identity
  • Article 3 – Applicability
  • Article 4 – The Offer & Product Characteristics
  • Article 5 – The Contract
  • Article 6 – Right of Withdrawal (Refund Policy)
  • Article 7 – Obligations of the Consumer during the Cooling-off Period
  • Article 8 – Exclusion of Right of Withdrawal (Natural Variations)
  • Article 9 – The Price & Taxes
  • Article 10 – Compliance and Extra Guarantee
  • Article 11 – Delivery and Execution
  • Article 12 – Payment & Security
  • Article 13 – Complaints Procedure
  • Article 14 – Intellectual Property Rights
  • Article 15 – Limitation of Liability
  • Article 16 – Governing Law & Jurisdiction

Article 1 – Definitions

In these Terms and Conditions, the following terms shall have the following meanings:

  1. Entrepreneur: Lumina Crystals, the legal entity offering products to consumers at a distance.
  2. Consumer: The natural person who is not acting in the course of profession or business and enters into a distance contract with the Entrepreneur.
  3. Distance Contract: A contract concluded between the Entrepreneur and the Consumer within the framework of an organized system for distance sale of products.

Article 2 – The Entrepreneur’s Identity

Brand Name: Lumina Crystals Legal Business Name: Ruzhou Mansuyi Department Store Registered Address: No. 68, Group 3, Dayu Village, Dayu Township, Ruzhou City, Pingdingshan, Henan, 467300, China Email Address: [email protected] Official Website: https://rifaatalassad.de/

Article 3 – Applicability

These general terms and conditions apply to every offer made by the Entrepreneur and to every distance contract concluded between the Entrepreneur and the Consumer.

Article 4 – The Offer & Product Characteristics

  1. Unique Nature: Our products consist of natural minerals and crystals. The Consumer acknowledges that natural crystals are products of the earth and may contain “imperfections” such as natural ice cracks, mineral clouds, inclusions, or slight pits.
  2. Variations: Because every stone is unique, the product received may vary slightly in color, pattern, and size from the images displayed on the website. Such variations are considered part of the product’s natural beauty and authenticity and do not constitute a product defect.

Article 5 – The Contract

The contract is finalized at the moment the Consumer accepts the offer and meets the corresponding conditions. We reserve the right to refuse any order for legitimate reasons (e.g., suspicion of fraud or inventory error).

Article 6 – Right of Withdrawal

  1. The Consumer may terminate a contract regarding the purchase of a product during a cooling-off period of 14days without giving reasons.
  2. The cooling-off period starts on the day after the Consumer, or a third party designated by the Consumer, has received the product.

Article 7 – Obligations of the Consumer during the Cooling-off Period

During the cooling-off period, the Consumer shall handle the product and the packaging with care. The Consumer shall only unpack or use the product to the extent necessary to establish the nature, characteristics, and functioning of the product.

Article 8 – Exclusion of Right of Withdrawal

The Entrepreneur can exclude the following products from the right of withdrawal:

  1. Custom-made or personalized jewelry.
  2. Products that are clearly natural and unique (one-of-a-kind), where the consumer has been informed of specific natural inclusions prior to purchase.

Article 9 – The Price & Taxes

  1. Prices are as stated on the website at the time of order.
  2. For international orders (e.g., to the USA), the Consumer is responsible for any local import duties, customs fees, or sales taxes that may be applied by the destination country’s authorities.

Article 10 – Compliance and Extra Guarantee

The Entrepreneur guarantees that the products fulfill the contract and the specifications stated in the offer. Our crystal jewelry is guaranteed to be made from authentic natural stones as described.

Article 11 – Delivery and Execution

  1. The Entrepreneur will take the greatest possible care when receiving and executing orders for products.
  2. The place of delivery is the address that the Consumer has made known to the Entrepreneur.
  3. We aim to deliver products within the estimated timeframe (usually 7-15 business days for international shipping), but timeframes are not guaranteed.

Article 12 – Payment & Security

  1. Payment must be made via the payment methods offered on the website (e.g., Credit Card via Antom, PayPal).
  2. All transactions are processed through secure, encrypted payment gateways (SSL technology). Lumina Crystals does not store your full credit card information.

Article 13 – Complaints Procedure

Complaints about the execution of the contract must be submitted fully and clearly described to the Entrepreneur at [email protected] within a reasonable time after the Consumer has discovered the defects.

Article 14 – Intellectual Property Rights

All content on this website, including but not limited to images, logos, designs, and text, is the intellectual property of Lumina Crystals. Reproduction or use without written consent is strictly prohibited.

Article 15 – Limitation of Liability

The Entrepreneur is not liable for indirect, incidental, or consequential damages resulting from the use of our products. Our total liability shall not exceed the purchase price of the specific product in question.

Article 16 – Governing Law & Jurisdiction

Contracts between the Entrepreneur and the Consumer to which these general terms and conditions apply are exclusively governed by the laws of the People’s Republic of China. Any disputes shall be submitted to the competent court in the Entrepreneur’s place of business.

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